Refund

We have a 14-days return policy at Cure&Cure, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. (Including the gift) Please include the receipt or proof of purchase.

To initiate a return, please contact us at hello@cureandcure.co.uk. If your return is accepted, You need to prepare the return shipping fee and we will send you detailed instructions on where to send the package. Please note that we cannot accept returns without prior authorization.

 

Damages and issues:

Upon receiving your order, please inspect it carefully. If the item is defective, damaged, or if you received the wrong item, please contact us immediately. We will evaluate the issue and make it right.

 

Exceptions / Non-returnable items:

Certain items are non-returnable, EG customise item. If you have any concerns about a specific item, please contact us for clarification.

*Please note that sales items and gift cards are not eligible for return.

Exchanges:

If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item.

Refunds:

Once we receive and inspect your return, we will notify you about the status of your refund. If approved, the refund will be processed to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process the refund.

For any further assistance, please reach out to us at hello@cureandcure.co.uk.